Refund and Returns Policy

Returns and Refunds Policy

Thank you for shopping at Gift-Toys.com. We are committed to providing you with the best online shopping experience possible. However, we understand that there may be instances where you need to return or exchange a product. This Returns and Refunds Policy outlines our guidelines to ensure a smooth process for both you and us.

1. Returns

If you are not completely satisfied with your purchase, you have the option to initiate a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please follow these steps:

1. Contact our Customer Support team at customer-support@gift-toys.com within 30 days of receiving your order.
2. Provide your order number, the name of the product you wish to return, and a brief reason for the return.
3. Our Customer Support team will guide you through the return process, you must send the products using ‘tracked return shipping.’

Please note that return shipping costs will be the responsibility of the customer.

2. Refunds

Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 3-5 business days for the refund to be reflected in your account, depending on your payment provider.

In the case of a defective or damaged item, we may offer a replacement or a full refund, including return shipping costs.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive the returned item and verify its eligibility, we will assist you in placing a new order for the desired item.

4. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, such as personalized products, opened/used items, and gift cards. Please ensure that you review the product description and specifications before making a purchase.

5. Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please contact our Customer Support team at contact@gift-toys.com. We’re here to assist you and ensure your shopping experience with Gift-Toys.com is delightful.

Please note that our Returns and Refunds Policy is subject to change without notice. We recommend reviewing this page periodically to stay updated on our policies.

Thank you for shopping with us at Gift-Toys.com!